RETURNS AND EXCHANGES
RETURNS AND EXCHANGE POLICY
Unfortunately we are unable to issue refunds unless there is manufacturing fault present.
Please choose carefully as we do not offer an exchange or refund on pierced earrings for hygiene reasons or for any items where you have changed your mind, decided you did not like the purchase or had no use for it. .
All faulty items will be fully inspected before a refund can be issued. The product must be sent within 3 business days of making a claim for faulty goods.
If you are issued a refund it we will credited back onto credit the card that you placed the order with.
All items are quality checked before they are ready for dispatch however on the very occasionally there may be a fault we didn't find.
Claims for faulty goods must be made within 2 months of purchase.
Please note that the general wear and tear in the course of normal use is not considered a manufacturing fault. The jewellery containing, glass, resin or semi precious stones are delicate and fragile and should be handled carefully. Crystal or glass stones breaking from mishandling is not considered a manufacturing fault. Manufacturing faults do not include cracked or broken stones or if an item has been bent out of shape from wear or if the plating starts to fade.
The jewellery is handmade and can be very fragile. If it is dropped on a hard surface it could break or stones could loosen. Isabella May is not required to fix items that have been broken or replace stones.
Please see the Care Instructions on the website for further information.
VARIANCE IN SEMI PRECIOUS STONES
Natural stones vary in colour and size. Your piece will bear individual characteristics and although equally as beautiful and unique, it may vary slightly from the photograph shown on the website.
Please look at all photos provided of the product to see the variances.
We are regrettably not able to exchange for a different piece based on the characteristics of the stones